Waka Heian Shirakawa Hotel

I was shocked by how clean and big was the room and bathroom. We also booked a stay just for 4 nights but we still got a cleaning room service in the middle of our stay which was very nice. The beds were exceptionally big and comfortable! Also some recognition for staff because they were really helpful and always greeted us with a smile! The location was also great - a quiet area with a river outside a window, but still very close to stores, restaurants and tourist attractions. We loved everything about our stay here. Highly recommend!

My entire family absolutely loved Waka Heian Shirakawa Hotel, primarily because of the exceptional staff who worked tirelessly day and night. They were always friendly and attentive to our needs, and the hotel team was eager to answer any questions and assist with all our requests. Traveling as a family of four in Japan can be challenging, but they made it easier. When it was time for us to check out, the lady at the reception went above and beyond to arrange a taxi that could fit both us and our luggage. She had to make several attempts because the first cab couldn’t accommodate all our belongings. She even insisted on loading our heavy suitcases into the cab herself, and in the end, she apologized for not being able to help more quickly. (To contrast, when we got back home, our Uber driver simply pointed to where I should place my bags in his car, as they were too heavy for him to lift.) As others have mentioned in their reviews, the hotel’s location was fantastic. It was close to several metro stations, many tourist attractions, and stores, making it perfect for anyone. The fact that our windows overlooked a small river channel made the experience even more peaceful and serene. We truly loved it.

The staff were very friendly and helpful. The location was very good, with easy access to public transit and walkable (weather depending) to several major landmarks. The room was very clean. There were lots of small touches that were much appreciated i.e. coffee/tea/ lots of little comforts available at the desk outside the elevator (lotions etc). We noticed too late into our stay - but there seemed to be a coin operated laundry available.

The room was very spacious, comfy and the staff were a standout very helpful and kind - much appreciated. Very closely located to the metro or a walk to the more central shopping areas, shrines, Saturday market, convenience store, food etc. Eco hotel do they don’t do cleaning everyday and you can collect additional amenities outside the rooms, there’s also laundry facilities.

The location is perfect, we had views of the mountain and could hear the running river that flows next to the accommodation. Peaceful. All the amenities were perfect, a laundry room available and iron if needed. The front desk staff were so helpful and kind. They truly increased our experience by providing further information.